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M4: Operations and Process Management

Date:   Sep 12, 2024 - Dec 05, 2024




Sept. 12 - Dec. 5, 2024

Thursdays, 5:30PM-8:30PM ET


Synchronous Learning (Virtual Instructor Led) 




Members: $795 + tax 


Operations and Process Management concern the management of the direct resources and value-added activities that transform inputs(e.g. material, labour, capital, energy, and skills) into outputs (goods and services)

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

  • Capacity
  • Facilities
  • Technology
  • Sourcing
  • The Workforce
  • Quality
  • Planning and Control
  • The organization 

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed.  Operations design and management will be examined from the perspective of achieving the organization's goals.  As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.


Upon completion of this module candidates should be able to:

  • Analyze, discuss, and present case reports
  • Understand the nature of operations management in making tactical and strategic decisions for the organization
  • Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC)
  • Explain the relationship between process flow, capacity, bottlenecks, variability, lead time, and inventory
  • Apply appropriate tools to solve problems and service quality problems and process improvement problems
  • Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system
  • Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems
  • Apply operations strategy, in the context of operational capabilities, philosophies of operations, performances frontiers, competitive position, capacity strategies, and operations improvement strategies
  • Evaluate operations management at your organization


You are eligible for a full refund for cancellation/withdrawal requests received in writing up to 14 days before the start date.

You are eligible for a refund minus an administration fee of $100.00 plus tax for cancellation/withdrawal requests received in writing with less than 14 days’ notice and up to the day before the start date. Thereafter, no refund will be available. 

Within 7 days of the start date, you may request a transfer to or a credit for a future offering. Transfer/credit requests will only be considered if received in writing. Credits are valid for 12 months from the initial payment date. If not used within 12 months the credits will expire.


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