Knowledge Management is the effective management of the organization's knowledge processes to achieve the organization's goals. The organizations' knowledge processes are active gathering, active dissemination, and active application of knowledge.

Competitive advantage is achieved through developing and implementing creative and timely business solutions that reuse applicable knowledge and that use newly created knowledge.  Newly created knowledge is referred to as innovation.

The goal of this module is to help the candidate understand what knowledge management is, where and how it should be applied, and the challenges that go along with implementing knowledge management systems.

This module develops both technical and behavioural aspects of knowledge management.  This module prepared candidates for assessing the knowledge management systems in their own organizations and making recommendations for improvements in those systems.  The cases examined in this module further apply the concepts and tools learned throughout the module.

Upon completion of this module candidates should be able to:

• Apply the basic concepts of knowledge management through a series of group and individual assignments
• Describe the advantages and disadvantages of knowledge management systems and the obstacles to implementing knowledge management systems.
• Develop a knowledge management strategy for their organization
• Identify their own role and that of other key stakeholders, in the initiation, design, development or sourcing, operation, and evolution of information and knowledge management systems
• Describe key considerations such as security, privacy, audit, project management and organizational change management

REFUND POLICY

You are eligible for a full refund for cancellation/withdrawal requests received in writing up to 14 days before the start date.

You are eligible for a refund minus an administration fee of $100.00 plus tax for cancellation/withdrawal requests received in writing with less than 14 days’ notice and up to the day before the start date. Thereafter, no refund will be available. 

Within 7 days of the start date, you may request a transfer to or a credit for a future offering. Transfer/credit requests will only be considered if received in writing. Credits are valid for 12 months from the initial payment date. If not used within 12 months the credits will expire.