Operations and Process Management concern the management of the direct resources and value-added activities that transform inputs(e.g. material, labour, capital, energy, and skills) into outputs (goods and services)

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

• Capacity
• Facilities
• Technology
• Sourcing
• The Workforce
• Quality
• Planning and Control
• The organization 

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed.  Operations design and management will be examined from the perspective of achieving the organization's goals.  As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.

Upon completion of this module candidates should be able to:

• Analyze, discuss, and present case reports
• Understand the nature of operations management in making tactical and strategic decisions for the organization
• Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC)
• Explain the relationship between process flow, capacity, bottlenecks, variability, lead time, and inventory
• Apply appropriate tools to solve problems and service quality problems and process improvement problems
• Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system
• Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems
• Apply operations strategy, in the context of operational capabilities, philosophies of operations, performances frontiers, competitive position, capacity strategies, and operations improvement strategies
• Evaluate operations management at your organization

REFUND and TRANSFER POLICY

All refund, withdrawal, and transfer requests must be sent by email to [email protected]

FULL REFUND: You are eligible for a full refund without penalty for cancellation or withdrawal if the request is received in writing up to 14 days before the start date.

REFUND WITH FEE: You are eligible for a refund minus an administration fee of $150 for cancellations or withdrawals received in writing between 6 and 13 days of the start date.

NO REFUND: No refund is available for cancellation or withdrawal within 5 days of the start date.

TRANSFER:  You are eligible for a transfer to a future offering without penalty if the request is received in writing up to 5 days before the start date. Thereafter no transfer is available. Transfers must be used in the current or subsequent term.

PAYMENT POLICY

If the invoice option is selected, payment must be received 2 weeks before the start date. If payment is not received, Supply Chain Canada reserves the right to remove the student from the class.

Within 2 weeks of the start date, the invoice/cheque option will not be available. Payment will be accepted by credit card only.

FAQ

What is asynchronous learning?

Asynchronous learning is a form of online self-study. While it is self-study, there are submission deadlines and due dates to follow. Learners will not have live scheduled meetings or classes, but will participate via our learning management system, Brightspace (D2L). Learners will have access to an instructor throughout the course.

What is synchronous learning?

Synchronous learning includes weekly virtual instructor led classes. Learners will have live, scheduled classes via Zoom with the instructor and fellow classmates. This format is designed for those looking for an interactive learning experience and to network with other participants. Participants are expected to remain up to date with the deadlines provided. Please note the time zone when you register for this format.