Operations and Process Management concern the management of the direct resources and value-added activities that transform inputs(e.g. material, labour, capital, energy, and skills) into outputs (goods and services)

Operations managers make decisions, both strategic and tactical, in a variety of contexts:

• Capacity
• Facilities
• Technology
• Sourcing
• The Workforce
• Quality
• Planning and Control
• The organization 

The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed.  Operations design and management will be examined from the perspective of achieving the organization's goals.  As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.

Upon completion of this module candidates should be able to:

• Analyze, discuss, and present case reports
• Understand the nature of operations management in making tactical and strategic decisions for the organization
• Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC)
• Explain the relationship between process flow, capacity, bottlenecks, variability, lead time, and inventory
• Apply appropriate tools to solve problems and service quality problems and process improvement problems
• Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system
• Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems
• Apply operations strategy, in the context of operational capabilities, philosophies of operations, performances frontiers, competitive position, capacity strategies, and operations improvement strategies
• Evaluate operations management at your organization

REFUND POLICY

You are eligible for a full refund for cancellation/withdrawal requests received in writing up to 14 days before the start date.

You are eligible for a refund minus an administration fee of $100.00 plus tax for cancellation/withdrawal requests received in writing with less than 14 days’ notice and up to the day before the start date. Thereafter, no refund will be available. 

Within 7 days of the start date, you may request a transfer to or a credit for a future offering. Transfer/credit requests will only be considered if received in writing. Credits are valid for 12 months from the initial payment date. If not used within 12 months the credits will expire.

FAQ

What is the asynchronous learning?

Asynchronous learning is a form of online, self-study and is designed for those who prefer to work at their own pace, while meeting submission deadlines as defined in the course overview. Learners will not have live, scheduled meetings or classes, but will participate via our learning management system, Brightspace (D2L), where information, ideas and learning experiences can be shared. Learners will also have access to an instructor.

What is synchronous learning?

Synchronous learning, previously known at Supply Chain Canada as virtual, instructor led. Learners will have live, scheduled classes via Zoom with the instructor and fellow classmates. This format is designed for those looking for an interactive learning experience, and to network with other participants. Learners may have readings and assignments to complete ahead of the start dates that will facilitate the multi-day class discussion. Participants are expected to remain up to date with the deadlines provided. Please NOTE the time zone in which you register for synchronous courses. Please NOTE the time zone when you register for this format as there are multiple options.

View full SCMP Schedule: SCMP Link

View full SMT Schedule: SMT Link