The goal of this module is to develop the abilities of SCMP candidates to identify the issues and develop strategies for service sector supply chain management and large projects supply chain management. This module is supported by a variety of articles on services, large projects and sustainability in procurement.

In earlier modules and workshops, supply chain management was considered in many different contexts. Topics such as logistics, operations management, project management and social responsibility were explored in detail. This module draws upon the knowledge obtained throughout the SCMP Program and applies that knowledge to the service sector, large projects and sustainable supply chains.

Upon completion of this module candidates should be able to:

• Describe the unique characteristics of services and how they differ from manufactured goods
• Define growth in the services sector and the need for performance optimization
• Understand the strategic importance of demand, capacity, and yield management
• Describe collaborative planning, forecasting, and replenishment
• Describe the differences and similarities in the capital equipment acquisition process relative to normal operating goods
• Perform basic capital equipment investment analysis
• Understand the process of project management for large projects, and the impact on the supply chain
• Describe issues related to asset disposal and asset recovery

REFUND POLICY

You are eligible for a full refund for cancellation/withdrawal requests received in writing up to 14 days before the start date.

You are eligible for a refund minus an administration fee of $100.00 plus tax for cancellation/withdrawal requests received in writing with less than 14 days’ notice and up to the day before the start date. Thereafter, no refund will be available. 

Within 7 days of the start date, you may request a transfer to or a credit for a future offering. Transfer/credit requests will only be considered if received in writing. Credits are valid for 12 months from the initial payment date. If not used within 12 months the credits will expire.