Knowledge Management is the effective management of the organization's knowledge processes to achieve the organization's goals. The organizations' knowledge processes are active gathering, active dissemination, and active application of knowledge.

Competitive advantage is achieved through developing and implementing creative and timely business solutions that reuse applicable knowledge and that use newly created knowledge.  Newly created knowledge is referred to as innovation.

The goal of this module is to help the candidate understand what knowledge management is, where and how it should be applied, and the challenges that go along with implementing knowledge management systems.

This module develops both technical and behavioural aspects of knowledge management.  This module prepared candidates for assessing the knowledge management systems in their own organizations and making recommendations for improvements in those systems.  The cases examined in this module further apply the concepts and tools learned throughout the module.

Upon completion of this module candidates should be able to:

• Apply the basic concepts of knowledge management through a series of group and individual assignments
• Describe the advantages and disadvantages of knowledge management systems and the obstacles to implementing knowledge management systems.
• Develop a knowledge management strategy for their organization
• Identify their own role and that of other key stakeholders, in the initiation, design, development or sourcing, operation, and evolution of information and knowledge management systems
• Describe key considerations such as security, privacy, audit, project management and organizational change management

REFUND and TRANSFER POLICY

All refund, withdrawal, and transfer requests must be sent by email to [email protected]

FULL REFUND: You are eligible for a full refund without penalty for cancellation or withdrawal if the request is received in writing up to 14 days before the start date.

REFUND WITH FEE: You are eligible for a refund minus an administration fee of $150 for cancellations or withdrawals received in writing between 6 and 13 days of the start date.

NO REFUND: No refund is available for cancellation or withdrawal within 5 days of the start date.

TRANSFER:  You are eligible for a transfer to a future offering without penalty if the request is received in writing up to 5 days before the start date. Thereafter no transfer is available. Transfers must be used in the current or subsequent term.

PAYMENT POLICY

If the invoice option is selected, payment must be received 2 weeks before the start date. If payment is not received, Supply Chain Canada reserves the right to remove the student from the class.

Within 2 weeks of the start date, the invoice/cheque option will not be available. Payment will be accepted by credit card only.

FAQ

What is asynchronous learning?

Asynchronous learning is a form of online self-study. While it is self-study, there are submission deadlines and due dates to follow. Learners will not have live scheduled meetings or classes, but will participate via our learning management system, Brightspace (D2L). Learners will have access to an instructor throughout the course.

What is synchronous learning?

Synchronous learning includes weekly virtual instructor led classes. Learners will have live, scheduled classes via Zoom with the instructor and fellow classmates. This format is designed for those looking for an interactive learning experience and to network with other participants. Participants are expected to remain up to date with the deadlines provided. Please note the time zone when you register for this format.